A year ago Mike was diagnosed with renal cell carcinoma, a cancer of the kidneys. He had surgery 6 months later. His experience was, on paper, great because everything went medically well. But his patient experience made him think very deeply about how to improve the cancer patient experience. Mike is the Design Director at Healthcare Human Factors, a consultancy through University Health Network in Toronto. He is fortunate to be in a position to rethink and design cancer care and he’s doing that now. Here we talk about his experience, which laid a foundation for rethinking cancer care!
We spoke earlier this season about getting the diagnosis. You can listen to that episode here: http://www.mandyland.ca/the-podcast/2018/8/28/mike-has-cancer-s2e1